You are here: ETS Homepage : Learner Homepage : Learner Charter

Learner Charter

What you can expect from us:

  • Help you to choose a programme that suits your needs
  • If ETS are unable to deliver the service you require, we will transfer you to a suitable training provider who will be able to assist with your requirements. Training provider guides are available on request listing all providers throughout Devon and Cornwall for all occupations
  • Provide an induction to your programme
  • Guarantee the delivery of your programme
  • Make sure that workshops start and end on time (and let you know quickly about unavoidable changes)
  • Provide Learning Centres and services to support your studies - Give you a clear picture of how you are to be assessed and advise you regularly on your progress
  • Encourage you to help evaluate the programme throughout your period of learning
  • Provide access to advice, information and counseling on any educational/training or personal matter throughout your learning - Provide an increasingly safe, secure, pleasant and accessible environment for your learning with disabled access/facilities
  • Respond quickly to any problems you tell us about and support you in confidence if necessary
  • Promote a caring and supportive atmosphere
  • Respect and celebrate the difference of all in our community, and promote our Equal Opportunities Policy
  • Keep you informed and up to date about developments within ETS which may affect you

We expect you to:

  • Take pride in the good name of ETS and abide by its rules
  • Take responsibility for your learning by attending regularly and punctually, working hard at your targets and completing all your work on time
  • Co-operate with your tutors and other ETS staff to make active use of learning support
  • Seek help if you need it
  • Help to make ETS a safe place for all
  • Be considerate of the rights and interests of other Centre users
  • Take care of any ETS property and furnishings, and respect other people's property
  • Treat everyone with respect, regardless of differences in culture, ability, race, gender, age, sexual orientation or social class
  • Play an active part in Equal Opportunities by refusing to take part in behavior that degrades others, reporting any discriminating behavior immediately
  • Let us know quickly if you feel we have not provided the service we have promised, or if you have any other problems

Our commitment to potential learners

We will provide

  • Programme information within 72 hours of receiving your request
  • Individual help to choose your programme from a specialist member of the learning staff
  • An interview date within 10 working days of receiving your application
  • The result of your application within five working days of your interview
  • Specialist advice and our Disability Statement for those with particular learning requirements

Our commitments to learners

  • High quality tutoring and learning support
  • Assignments and work which state clearly what you must do and how you will be assessed
  • Prompt assessing of your work with clear feedback
  • Learning Centres, including access to over 25 computers, open 5 days and 2 evenings a week and a 24 hour messaging and free phone service
  • Specialist help with Key Skills, Research and Independent study
  • Provide access to a Guidance Team who can help with any personal, practical or study problem you may have also available 5 days and 2 evenings a week
  • Opportunities to enrich your learning and take on new challenges

During your learning we will ensure:

  • ETS is open 5 days and 2 evenings each week
  • A high quality learning environment which is graffiti free
  • Duty manager available at all times
  • Financial and child care support to applicants who meet eligibility criteria
  • Listening to your concerns and dealing with them promptly

To help you achieve your future goals we will provide:

  • Career planning support
  • A reference for a job, college or university
  • Your certificates within a few weeks of completing your programme

Our commitments to continuous improvements

We will ask you for your comments and suggestions about ETS through

  • A Learner Forum which directly channels learner views to the Chief Executive
  • Learner satisfaction surveys, comments and user surveys
  • A clear, and timely complaints procedure
  • We will use your feedback to ensure that learning continues to be of high quality, relevant and promotes equality of opportunity

You can find out how we are doing by asking to see:

  • Information about what our learners achieve and what they go on to do
  • Summaries of learner and employer surveys, Reports of ETS inspections, The ETS Annual Report, Self Assessment Reports and Quality Improvement Action Plan - these are held in the Learning Centre

This Charter will be reviewed and updated each year. Complaints about any failure to meet our commitments should be made through the ETS Customer Service complaints procedure.

By phoning FREE PHONE - 0800 73 11 902
Texting - 07854054077
Faxing - 01392 446668
Emailing - help@etsgroup.co.uk
Posting to - Customer Services, ETS House, Exeter Business Park, Exeter, Devon, EX1 3QS

Top of Page